Pharmacovigilance
All medicines have risks as well as benefits. The aims of pharmacovigilance are to enhance patient care and safety in relation to the use of medicines; and to support public health programs by providing reliable, balanced information to ensure that the overall benefits of medicines outweigh the risks.
Although PV is a recently established practice in Yemen, we apply consistent pharmacovigilance principles across our entire product portfolio. We have a well-established PV SOP and a dedicated PV officer.
We have established many channels to receive PV reports. A dedicated mobile number, an answer machine recorder and Arraafah smartphone application are some of these channels. All our medical and sales staffs are well trained to handle PV reports.
Contact Details:
Dr. Abdullah Solan
Mobile:
+967-770144618
Phone:
+967-1 273944 (Ext. 1501)
Email:
abdullah.solan@arraafahgroup.com
pvarraafah@arraafahgroup.com
Our Values
Integrity
We consider the highest ethical standards in conducting all our business activities. We expect all of our staff and members of board directors to adhere to those ethical standards. We implement a zero tolerance rule to any deviations.
Patient First
We always put patients in the top priority of all our strategies and decisions. We consider patients in product quality, in pricing decisions and in supply plans.
Highest Compliance
We are highly committed to comply with all the laws, regulations and standards of the local authorities as well as those of our partners.
Transparency
We are committed to conduct our activities with full transparency. We are always accountable and open in all our business practices.
Social Responsibility
Arraafah works through a subsidiary charity (YCA) to extend a hand to people and provide help in many fields especially food, medicine and donations.
- Our Vision
- Our Mission
To become the number one pharmaceutical distributor in Yemen providing customers and patients with high quality medicines and implementing the most advanced and innovative management and marketing techniques.
To be the leader in pharmaceutical business in Yemen in providing high standards of service, products and reliability, as well as competitive prices to satisfy patients, HCPs, customers and authorities.
