Pharmacovigilance

All medicines have risks as well as benefits. The aims of pharmacovigilance are to enhance patient care and safety in relation to the use of medicines; and to support public health programs by providing reliable, balanced information to ensure that the overall benefits of medicines outweigh the risks.



Although PV is a recently established practice in Yemen, we apply consistent pharmacovigilance principles across our entire product portfolio. We have a well-established PV SOP and a dedicated PV officer.



We have established many channels to receive PV reports. A dedicated mobile number, an answer machine recorder and Arraafah smartphone application are some of these channels. All our medical and sales staffs are well trained to handle PV reports.


  •    Our Vision
  •    Our Mission

To become the number one pharmaceutical distributor in Yemen providing customers and patients with high quality medicines and implementing the most advanced and innovative management and marketing techniques.

To be the leader in pharmaceutical business in Yemen in providing high standards of service, products and reliability, as well as competitive prices to satisfy patients, HCPs, customers and authorities.